These General Terms and Conditions apply to all agreements with all companies, institutions and natural persons that established contact via the website of the online shop of, property of Hoorens NV.

  1. Seller

Hoorens nv - Timboo

Sint Annaweg 6A

9450 Denderhoutem

Phone: +32 54 33 16 57

Fax: +32 54 32 66 40

E-mail: [email protected]

VAT number: BE 0430 871 723

  1. Agreement

The agreement between you and Hoorens NV (Timboo) becomes valid by placing your binding order in the online shop.

The natural or legal person that places the order is considered to be the buyer who is liable to pay the order even for deliveries to third parties.

  1. Payment

We accept the following forms of payment: 


Bank collection

Credit card

Your data remain invisible. 

  1. Prices

All prices are quoted in euros and are inclusive of VAT.

We, Hoorens NV, reserve the right to change prices and correct possible typing errors.

  1. Order confirmation

All orders are confirmed by e-mail.

  1. Delivery

Delivery address: as indicated in the order.

For Belgium: within 5 working days after receipt of order. 

For other European countries: within 5 – 10 working days after receipt of order.

Delivery costs: see „Our company - Delivery“

  1. Claims

Loss or damage are for seller’s account.

All complaints must reach us by e-mail at: [email protected] within 14 days after reception of goods. Hoorens nv reserves the right to reject your request when this time limit is not respected.

  1. Returns

The buyer has the right to withdraw from the purchase within 14 days without stating any reasons. Returns are only accepted within 14 days of delivery date. The product must be returned in unused and undamaged condition and in its original packaging.

In case of withdrawal, Hoorens nv will reimburse all payments received from you, including delivery costs (except any additional costs resulting from your opting for a form of delivery other than the cheapest standard delivery offered) at the latest within 14 days after the date of withdrawal. Hoorens nv will use the same method of payment for this reimburse as used by the buyer unless explicitly agreed otherwise; no extra charges will be applied. Hoorens nv reserves the right to refuse the refund until the goods are returned or the buyer provided evidence that the goods were returned, whichever is earlier.

In case of false delivery or damaged goods, please return within 14 days of the date of delivery. Hoorens nv will reimburse all payments received from you, including delivery costs, upon receipt of the goods.

Hoorens nv reserves the right to refuse or reject the refund of returned goods when the goods were damaged by the customer or the original packaging was damaged.

  1. Law and jurisdiction

The Belgian law applies to the contract. Any disputes are to be resolved by the court in Aalst/Belgium.

In accordance with the Regulation on Online Dispute Resolution for consumer affairs, see EU-Website: Please be aware we are not willing or obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.

  1. Data

All content included on this website, such as texts, databases, graphics/designs, photographs and illustrations belong exclusively to Hoorens nv. None of the material may be copied, reproduced, distributed, published, downloaded, displayed, posted or transmitted in any form or by any means without the express permission of Hoorens nv.

It is strictly prohibited to save information from our website as well as any other related services in a database.

  1. Privacy policy

Before placing an order, the customer agrees to sign in and provide us with accurate and complete information. Hoorens nv respects and protects your privacy. Your trust in our company is very important to us. Your personal data will be treated with utmost care and confidentiality. This information is used to execute orders fast and efficiently and will not be transferred to third parties.